It's finally happened!!!

[plantman]

defo let us know if they side with you.

i may choose to post all items via courier soon, even cheap stuff. i may lose international sales but it saves the hassle.

Thats another reason people deal outside ebay, get paid via bank transfer or WU and no hassle.

 

[jedi_masters]

As a postie it ****s me off when Royal Mail get slated for everything. If were that **** dont use us, use TNT or DHL or UPS, plus this item was sent to France so why is the French postal service not being slated when they are responsible for the delivery of the item. Royal Mail have done their bit getting it over to France. What have we done wrong?? If it says delivered then he must have it so ebay/paypal should side with you. We have cases like this all the time and 9 times out of 10 the person has received it but try and pull a compensation claim.

Sorry, rant over, prob shouldnt be on here after only 1 hour of sleep, new born babies are horror's.

I hope you have successful outcome Mark, ive had this done to me in the past and its not good, ruins the whole aspect of trust.

 

[Josh]

Everytime I see a thread title like this...I can't help but think it's Liam, telling us he finally got his end wet. :lol:

 

[plantman]

its not actual posties thats the issue, its paypal and royal mails terms lol

ive had a few refused claims through the years and royal mail customer service have been appalling, but any claim i have made under £30 i get a refund within a week

but royal mails smallprint is atrocious

these are all terms taken off their site and believe me when i say Paypal will not be on your side if you use this service.

1. "However, we can't track your International Signed For™ item all the way to delivery"

So its not a tracked service then

2. "Claims can take up to three months to complete because we have to wait for overseas postal administrations to respond to our enquiries" (your screwed with paypal then)

pointless in a claim situation

3. "A signature will be taken at the delivery address (please note this will not necessarily be the addressee)"

so any random guy that stands outside the house can sign for it

4. "In the case of loss of an item we will request proof of posting from the other postal administration but this cannot always be provided"

"cannot be provided" so why offer the service if you dont have reliable source links, if you pay for confirmation you should frigging get it.

5. "Signature on delivery - Customers can be sure that the item will be delivered only if the recipient signs for it. Valuables may be included if the destination country permits. Please be aware that copy of the signature is not currently part of the service offering"

so a copy of the signature isnt offered...so how the **** can you prove they signed for it...


So basically dont use it, yeah it may be a cheaper option but if it goes missing via an ebay deal you are out of luck, you want a signature proof it takes 3 months, and you may even get next doors signature so they can still say it wasnt them.
Or you may get no proof at all as it states in their terms...quality service

 

[edd_jedi]

That's why IMO it's almost always best to use the cheapest method possible, and just accept the fact that now and again something will go missing or get damaged. Even if one in ten things you buy gets lost, the £10 postage you're saving on each one more than makes up for it, unless you're buying MOC VC Jawas or something.

 

[plantman]

Thing is now Edd people are more than happy to just say it never arrived and get it free, i would rather cut off international sales alltogether.

But, it goes through stages, ive had prob 1yr of total bliss with no issues, then a couple come at once and it gets you down.

i still use royal mail, but get people to pay me via bank transfer/wu/ money order if they want cheap mail service.

 

[Joe]

Wow this is a shitter Mark, I think when tracking shows it arrived or was signed for that really should be the end of it. It should then be up to the buyer to find out where it went if it really didn't turn up. (Which no doubt it did..)

Oh and the non paying for a while thing is just so rude..when I used to win things on ebay I sometimes used to bid on auctions a week or so before my pay went in so if I genuinely wanted an item and couldn't pay instantly I would contact the seller before or directly after to let them know when I would pay, of course - I only did that on auctions where it stated payment with x amount of days though. I don't get why people just don't explain if their intention is to pay a few days after winning, it would save the seller thinking they were dealing with a time waster!

 

[edd_jedi]

I usually find that if somebody doesn't pay instantly, it's going to be a hassle to get the money out of them at all.

 

[Joe]

I usually find that if somebody doesn't pay instantly, it's going to be a hassle to get the money out of them at all.

Yeah you are probably right, although I think if you got a message saying "Hi Edd I just won your auction, will send the money on a few days or so" you would at least give them the benefit of the doubt right? They don't even have the decency to send a message after winning these days lol

 

[edd_jedi]

Oh yes that's fine, and does happen occasionally which is obviously cool. I just think it's very rude when they have time to bid live on your auction (or at least set up a snipe) but then can't be bothered to pay or contact you.

 

[Joe]

Agreed!

 

[weasel]

Fingers crossed for you!

But when Ebay/PP are involved I always expect the innocent party to get raped.

 

[DarthStanley]

Everytime I see a thread title like this...I can't help but think it's Liam, telling us he finally got his end wet. :lol:

:lol: :lol: :lol:

Not heard anything back from him yet lads (touch wood! :lol: ) since i gave him the tracking info which showed it had been delivered to the address that was on the paypal invoice!

Will let you know if there's any further developments! 8)

Mark.

 

[tiefighterboy]

If I lived closer I would track my foot all the way to his door and track my foot into his ass.

 

[itfciain]

For what it's worth, I actually think that the Royal Mail does a bloody good job. We are too keen in this country to knock things, and I don't believe we truly understand how lucky we are.

I have posted out 2000 odd items in the past 3 years and can count on one hand how many problems I have had. When you think it probably costs me more to drive to the post office than it does to send an item (one figure) up to Scotland then you realise how cheap it actually is.

Oh and as for it being the Queen's fault - what a load of bull - people will try shoe horn anything into the blame game these days

 

[maniac79]

One thing from my end: I once ordered something from the UK, tracked, signed for. One day the seller sent me a mail, asking if I had the item, the status on the tracking web site changed to "delivered". I checked myself, and indeed... it said "delivered". Tbh I thought at first that the seller wants to rip me off and has sent me the tracking number of something else he had sent to Germany as I have NOT received the item. But luckily a day later the item arrived.

It turned out that the German carrier reported that the item arrived in the center from where it was going to be delivered to my door, but the UK carrier "misunderstood" the status and displayed "delivered".

Maybe something similiar is happening here. Fingers crossed.

 

[DarthStanley]

Update!

The guys left me positive feedback so everythings good!

 

[maniac79]

Perfect! Glad it worked out in the end.

 

[monkey_roo]

Just reading this. Glad it was sorted without any silliness.
For my part I lost out on something i shipped (my own fault, sent the item before payment was recived as it was a bank holiday and I was going away, just trusted the guy to pay up) last year, but it was only £10 so I didn't bother doing anything about it, 99% sure he got the package and all I got from him was a string of 'that will learn you' messages.
Puts you right of using Evilbay, as a seller at any rate.

 

[Dark Sith Lord]

Great News Mark buddy!