The problem is Rich that because Royal Mail have been the main delivery service for years, people automatically think its Royal Mail in these programmes. Also in the advert it says 'private delivery', we are still publicly owned.
We also get blamed for a lot of the **** ups other delivery comes do. Recently had a complaint in our office of a parcel being left at the wrong address on the doorstep. Investigated and found that the driver delivering to that street didnt have a parcel for that address that day. Went back to the customer and said that parcel was not ours, can you confirm who it said delivered it in the invoice. APLE which is Amazons own delivery service, not Royal Mail. The worst thing is, didnt even get a sorry from the customer for her mistake and going mental at us.