Royal Mail - New standards in customer service

[mr_palitoy]

So I'm in the post office next to work with 5 small parcels to post. These are all carded figures, in Royal Mails ripoff £3.49 small pacrel packets, bubble wrapped, filled
with polystyrene balls, they all have masking tape with FRAGILE written on in big red letters all the way round the box (can you see where I'm going with this?). I even
discuss the contents with the teller for insurance purposes and put a value of £100 on the contents of each one. First parcel is going overseas and costs over £20 in tracked
postage. Teller does all the stickers and stuff, gives me the tracking number, and then swivels round in her chair and throws the parcel at the parcel bin behind which bounces
off the side onto the floor.

I know Royal Mail have a penchant for playing football with fragile parcels behind closed doors, but doing it right in front of the customers is just taking the piss!

:shock:

Jason

 

[db94]

Ah man that must have made your blood boil - I have a real issue with people that can't do their jobs properly :evil:

I do not condone violence but in that instance I feel a Cantona would have been perfectly acceptable

 

[sparkysx]

Did you have at go at them for doing that?

 

[naughtyjedi]

i post stuff everyday and the tellers do this to every component i post, they fling it into the bags - I always pack it well with Postie football images in mind. Having said that, I guess its a good indication of whats to come and I've only ever had one damaged item (from 1000s sent) when a postie in ireland folded a plastic laptop component in half to get it into a letterbox... which was weird as it would have fitted better not folded. I still wonder at what point when he heard the item breaking did he think he might have gone too far..

 

[jedisearcher]

Wow that's terrible. I'd have had a go at the teller as well.

That said, I think UPS are at least as bad. Had three parcels from them - one delivered to the wrong house in the wrong road (don't their stupid brown vans have Satnav?), one trashed in the corner (MOC damaged), one left a million miles from my house and a 40 minute drive to get the thing back.

You can hear the stuff rolling around in the vans, it's a wonder anything gets anywhere in one piece.

Shite :lol:

 

[mr_palitoy]

Did you have at go at them for doing that?

Ha ha, that would have guaranteed a lunch time game of football on all of them. I politely asked her if she wouldn't mind throwing the parcels, at which point she moved on to her backup parcel damaging tactic, box jenga. She only had 4 to play with at this point, so despite badly stacking them on her desk, the tottering pile refused to fall over, well at least in my presence. I wasn't that worried as a different teller the previous week had managed a box jenga of 5, and on a swivel chair in the middle of the walkway behind her.



Jason

 

[weasel]

I would have asked for my parcel back. Peeled the postage label off. Refused to pay. Then asked to see her manager.
:twisted: :evil:

 

[Stargeezer]

this is probably why they are behind glass....

 

[Section 8]

Similar incident has happened to me when posting a porcelain ornament covered in fragile stickers. I cringed as it was lobbed into the bag. In their defence it's probably just habit and their way of speeding things up.

No one should be posting parcels with Royal Mail anyway. After the price hikes, daft size rules and blue bin gate I only use courier unless posting a letter.

Royal Mail Parcel Under 1kg 2nd Class £2.80
(Not tracked or signed for)

Parcel2Go/MyHermes Parcel Under 1kg £2.98
(Tracked, Insured £20, and collected from home. Even cheaper if dropped of at shop)

18p to get it collected, tracked and insured. Savings are even better the heavier or bulkier the item, with no daft size or shape restrictions.

 

[mr_palitoy]

Well I had one last parcel to post today and got throwy-at-bin lady. She was a lot more respectful of the parcel this time. Maybe she got the feedback
I left on the 'how was our service today?' website address that is printed on the back of every tracking slip that they give you.

MyHermes are well cheap, but I have had issues with them as a buyer. Took a week to get one parcel out of them, they had no idea where it was
or who had tried to deliver it. Others end up with the randomest neighbours.



Jason

 

[Stormtrooper37]

this is probably why they are behind glass....

Some Post Offices don't have glass screens anymore, yet others do - I don't get why this is :?

It's not to do with how rough an area is either as some PO's in very posh areas still have glass screens. And even when they have recently been re-vamped still have glass screens ,yet others in rougher areas don't

 

[Dark Sith Lord]

Thats digusting Jason but a story you here all too often unfortunately!

 

[chazb73]

That's shocking Jason.

The PO I use I have to say is very good at handling the parcels - although I only see them placed neatly at their side. Can't say how they are handled after.

I've had 2 MOC's arrive damaged that I have sent (bubbles)

 

[sparkysx]

My Post Office moans when I pre-pay for stuff on ebay that I have sold....

 

[PGowdy]

My Post Office moans when I pre-pay for stuff on ebay that I have sold....

You do what now? :?

 

[Stormtrooper37]

Like all organisations the Post Office have good and bad staff when it comes to customer service.

At my local PO all the staff are really friendly and helpful (most call me by my first name)

However there is one one woman who is abrupt, unhelpful and generally you are left with the feeling you are an inconvenience to her and that she would rather be somewhere else. I nickname her 'Miss Moody' :lol:

 

[darthsatan]

this is probably why they are behind glass....

Some Post Offices don't have glass screens anymore, yet others do - I don't get why this is :?

It's not to do with how rough an area is either as some PO's in very posh areas still have glass screens. And even when they have recently been re-vamped still have glass screens ,yet others in rougher areas don't

They deal in Government benefits and currency exchange as well, and have safes behind the counters full of cash and books of stamps. Prime robbery targets.

 

[sparkysx]

My Post Office moans when I pre-pay for stuff on ebay that I have sold....

You do what now? :?

the ebay option where you can print the address label and pay for it via paypal, then tape it to the parcel and then take it to the post office and hand it over and get a tracking number receipt.

 

[sparkysx]

my other post wasn't that clear I know...

 

[mr_palitoy]

So has anyone made a claim for damage to a parcel in transit? The figure arrived at its destination with a huge crack in the top of the bubble...

Jason