So this is not really ebay related but possibly interesting information for anyone who deals with paypal and/or sells on ebay.
So i'll keep it as short as i can (it won't be short at all)
I recently bought a large lot of Mugs from china, to sell. 96 in total. 2 huge boxes of the ****ers.
When they arrived i was very disappointed to find that they were not the same as the mugs i had ordered. They were terrible and completely unsellable. The mugs they showed me in pictures were completely different even tho i specifically asked for additional pictures. They sent me pictures that were not of their item.
I wrote to the seller etc etc. They defined everything said the mugs were fine. etc
So i opened a paypal case, tho i was worried. I knew what was coming…
Knowing i would not be able to reach a amicable agreement with the seller i execrated the case. Paypal made their decision and stated i must return the items to receive a full refund. Not a refund including the return shipping you understand, just a refund of my initial spend. And therein lies the problem.
The lot cost me around $350 all together. Not a huge amount but it still stings. To return them to China, tracked would cost… anyone care to hazard a guess?
£1166 and 2 pence.
So that's that. You're screwed. Nothing you can do.
I wrote the seller a nice email trying to put the wind up them, threatening to do this and that but i knew it would do no good. I figured i would just have to take this one on the chin.
But today i woke up annoyed. I really didn't wanna let these ****ers get away with it. I also wanted to give paypal piece of my mind. Fat load of good that would do, right?
So i called paypal. Let em have it. Twisted the guy in knots and circles… the best bit was when i told him that "the only people their returns policy protects are fraudulent sellers and paypal"
He replies, shocked: "how does it protect paypal??!"
"Cos if i buy $400 worth of faulty goods and can't afford to return them the seller gets to keep their money and you get to keep your fee, right?"
He went completely silent. After about 4 seconds he mumbled "yeah
" :lol:
Anyways, he explained to me that there was just nothing they could do. You must return your items whether faulty, unwanted, misdescribed, whatever for you refund. And you must pay postage. They cannot make the buyer pay the return postage. I pointed out to him that he meant to use the words "will not" to which he conceded was true.
That was basically that. He said he would pass my case onto 'blah blah blah…' i didn't really hear the rest.
I hung up the phone annoyed, as i knew i would be. Unsatisfied, as i knew i would be. and pretty disillusioned. I was out of ideas. I thought about sending back just one mug just to get a tracking number for my refund. That might work. But it might not and i might get in trouble and have my account frozen if they filed a complaint…. nope. Out of ideas. And sad.
5 minutes later… while playing Boarderlands 2 (what a game! seriously, it's a cracker!) i get an email from paypal.
"Notification of case resolution" Yeah yeah, i know, rub it in. :roll:
:shock: ... :shock:
I must say i consider myself a fairly seasoned ebay and paypal master and manipulator but i didn't see that one coming. I guess i should thank them…. Naaaah. :lol:
ps. Anyone wanna buy a faulty mug?? :wink:
So i'll keep it as short as i can (it won't be short at all)
I recently bought a large lot of Mugs from china, to sell. 96 in total. 2 huge boxes of the ****ers.
When they arrived i was very disappointed to find that they were not the same as the mugs i had ordered. They were terrible and completely unsellable. The mugs they showed me in pictures were completely different even tho i specifically asked for additional pictures. They sent me pictures that were not of their item.
I wrote to the seller etc etc. They defined everything said the mugs were fine. etc
So i opened a paypal case, tho i was worried. I knew what was coming…
Knowing i would not be able to reach a amicable agreement with the seller i execrated the case. Paypal made their decision and stated i must return the items to receive a full refund. Not a refund including the return shipping you understand, just a refund of my initial spend. And therein lies the problem.
The lot cost me around $350 all together. Not a huge amount but it still stings. To return them to China, tracked would cost… anyone care to hazard a guess?
£1166 and 2 pence.
So that's that. You're screwed. Nothing you can do.
I wrote the seller a nice email trying to put the wind up them, threatening to do this and that but i knew it would do no good. I figured i would just have to take this one on the chin.
But today i woke up annoyed. I really didn't wanna let these ****ers get away with it. I also wanted to give paypal piece of my mind. Fat load of good that would do, right?
So i called paypal. Let em have it. Twisted the guy in knots and circles… the best bit was when i told him that "the only people their returns policy protects are fraudulent sellers and paypal"
He replies, shocked: "how does it protect paypal??!"
"Cos if i buy $400 worth of faulty goods and can't afford to return them the seller gets to keep their money and you get to keep your fee, right?"
He went completely silent. After about 4 seconds he mumbled "yeah
" :lol: Anyways, he explained to me that there was just nothing they could do. You must return your items whether faulty, unwanted, misdescribed, whatever for you refund. And you must pay postage. They cannot make the buyer pay the return postage. I pointed out to him that he meant to use the words "will not" to which he conceded was true.
That was basically that. He said he would pass my case onto 'blah blah blah…' i didn't really hear the rest.
I hung up the phone annoyed, as i knew i would be. Unsatisfied, as i knew i would be. and pretty disillusioned. I was out of ideas. I thought about sending back just one mug just to get a tracking number for my refund. That might work. But it might not and i might get in trouble and have my account frozen if they filed a complaint…. nope. Out of ideas. And sad.
5 minutes later… while playing Boarderlands 2 (what a game! seriously, it's a cracker!) i get an email from paypal.
"Notification of case resolution" Yeah yeah, i know, rub it in. :roll:
:shock: ... :shock:
I must say i consider myself a fairly seasoned ebay and paypal master and manipulator but i didn't see that one coming. I guess i should thank them…. Naaaah. :lol:
ps. Anyone wanna buy a faulty mug?? :wink:
