I'm f**kin livid!
After their "using the last 3 years of statements lowball crap offer", I contacted them and requested ALL my previous statements from credit card services.
This morning I have already received the money into my account! This is not Lloyds TSB making a fantastic offer and in super fast time getting it out to me, this is Lloyds TSB making a crap offer and getting it into my account so that I assume its the best I am gonna get and have already got the cash.
I have to ask my self, if it had been £10k would I have received it as quick?!
I called them this morning to ask for more time to consider their offer, considering it was made on Monday and received today!! I told them I have requested ALL previous statements and all they said was that they would forward my concern to a team who they CANNOT GUARANTEE will call me even though I have requested them to. I asked them for a direct phone number, guess what?? Sorry I cannot give out that number!
My point to her (which she could not debate) is this. Why not ask the customer who has been mis sold PPI and has been out of pocket for 13 years permission to access all previous statements so they can make an accurate representation of the history of the credit card and then make an informed offer. They have all the information they need within the relevant departments so why not f**king use it?!
Obviously I know the answer. Its to make it as difficult as possible for the customer. YET AGAIN! So that they then have no choice but to go to the FOS and it then take another year or more!!
I asked for todays conversation to be recorded and saved and sent to me, to which she responded with another department address for me to send a £10 cheque to for a copy.
£12 for my statements
£10 for my conversation
£?? compensation
£?? for my phone calls, time, effort, stress.
NONE OF THIS IS MY F**CKING FAULT!! WANKERS!!
(sorry I just had to vent) :evil: