Play set quality

[lejackal]

Has anyone else bought the Navarro Cantina and found it doesn't click together properly?

I often see complaints about Hasbro build quickly but I think this is my first experience of it

 

[Snaketibe]

Mine hasn't come yet as I ordered another item with it, and both will be sent together when the other item is in stock. When it does arrive, I'll let you know if I have the same problem.

 

[lejackal]

I'm tempted to send it back. I could glue it or adjust the holes myself to make it fit and stay together but I just don't think I should have to after shelling out 50 quid on it. Fingers crossed yours is better

 

[Snaketibe]

I'm tempted to send it back. I could glue it or adjust the holes myself to make it fit and stay together but I just don't think I should have to after shelling out 50 quid on it. Fingers crossed yours is better

In your position, I'd definitely complain at the very least. Hasbro should offer to replace it, and you never know, they might even throw in some kind of freebie as an apology as well .

Mind you, I rather suspect that the defect in your playset may be common to the entire batch, so Hasbro may be receiving more complaints than just yours... mine too in all likelihood!

 

[lejackal]

I bought it through Star Action Figures and they have sent me a returns label today so I can send it back and they'll send a new one. As you say it's likely a batch issue so I'm not holding my breath that the replacement will be any better

 

[Snaketibe]

I bought it through Star Action Figures and they have sent me a returns label today so I can send it back and they'll send a new one. As you say it's likely a batch issue so I'm not holding my breath that the replacement will be any better

That's where I bought mine from too . I ordered another non-Star Wars figure with mine though, and that isn't due in stock for a few weeks (unless it comes in early of course), so they would normally put a playset aside for me until they can fulfil the whole order. However, I did notice that their website had the Nevarro playset as being out of stock for a time, but back in stock again now, so who knows which batch my playset will be from?... I'll keep you posted whatever happens, and please let me know if your replacement set is any better.

 

[lejackal]

Will do Jeremy. And to be clear to anyone else reading I don't have an issue with SAF, just this set!

 

[Snaketibe]

Agreed, Star Action Figures are really great.

 

[lejackal]

Well the replacement arrived and it goes together much better than the original. Total turnaround including me sending the first email and returning the original 8 days (replacement randomly delivered by royal mail today, Sunday !?!)

Overall fantastic service from SAF and at the second attempt a functional play set from Hasbro.

 

[Snaketibe]

Excellent! A satisfactory outcome