jabbawokkie
Grand Master
how much of a pain in arse is it to get a parcel redelivered.you cant even get to talk to a person :twisted: :twisted: :twisted:
parcel farce
- Thread starter jabbawokkie
- Start date
Ron
Sith Lord
I Know Jabba its a pain in the arse its no to bad where i stay its easy for me to pick it up instead off getting it redelivered
mr_palitoy
Sith Lord
This was the last email I sent parcelfarce:-
Hi there, I was able to pay the customs charges on this parcel after contacting my local depot today. The lady I spoke said that the advice quoted in your reply below is incorrect however:-
============
I would also recommend that you contact the depot in advance of doing this on 08700 844 XXX.
If you have not received a letter 7 days after the parcel has arrived within the UK advising of the customs charges please contact your local depot on the number above. You will need the parcel tracking number and confirmation of the recipients address along with a contact name and telephone number.
============
The email doesn't say what the loal depot is, or indeed what the number for calling them is. I was able to find this information from your website however. The lady at the depot said I have to wait 7 working days after the 2nd letter requesting customs charges are paid before contacting the local depot to make payment without a letter. This would be tomorrow. How I am meant meant to know when or how many letters have been sent to me, given that none have actually arrived? Also, I was only able to find out that the package was being held at the local depot after requesting tracking details from the sender. I have spent maybe 2 hours on hold to the depot this week and last week to get through and be able to make the customs payment. Several calls ended with an auotmated voice saying that the depot was busy and that I was being directed back to the call centre. Several just ended in the call being disconnected with no message at all. All after being on hold for 10+ minutes at a time. I was considering actually going to the depot in Charlton given I couldn't get though this morning, but the opening times are not published on your website, you have to phone the local depot to find out when they are open. (which turns out to be until 12.30pm during the week and not open at all at weekeends according to a blog I found with someone elses expereinces about going there).
All in all, I found it very difficult to make a payment for the customs charges on this parcel. The lady at the depot said she would make an exception this one time and let me pay the charges a day early. Given the parcel has been in the UK for 17 days, that's not much of a saving.
Thinngs I could recommend from my experiences to improve this process would be as follows:-
1) Better maps with local train stations and directions plus opening times lisited for all local depots on the parcel force web site.
2) Better contact information and improvement in the advice in the response emails you send out
3) An overhaul of the call answering system for the Charlton depot
4) Allowing custom charges to be paid without a notification letter. I have known that custom charges have ben due on this parcel for 2 weeks after I contacted the sender of the parcel and got the international tracking number from them. I understand that security is your concern here, but if you do not alllow the delivery address to be changed in this circumstance then there is no risk of people trying to pay customs charges on someone elses parcel and then redirecting it.
:twisted:
Jason
Hi there, I was able to pay the customs charges on this parcel after contacting my local depot today. The lady I spoke said that the advice quoted in your reply below is incorrect however:-
============
I would also recommend that you contact the depot in advance of doing this on 08700 844 XXX.
If you have not received a letter 7 days after the parcel has arrived within the UK advising of the customs charges please contact your local depot on the number above. You will need the parcel tracking number and confirmation of the recipients address along with a contact name and telephone number.
============
The email doesn't say what the loal depot is, or indeed what the number for calling them is. I was able to find this information from your website however. The lady at the depot said I have to wait 7 working days after the 2nd letter requesting customs charges are paid before contacting the local depot to make payment without a letter. This would be tomorrow. How I am meant meant to know when or how many letters have been sent to me, given that none have actually arrived? Also, I was only able to find out that the package was being held at the local depot after requesting tracking details from the sender. I have spent maybe 2 hours on hold to the depot this week and last week to get through and be able to make the customs payment. Several calls ended with an auotmated voice saying that the depot was busy and that I was being directed back to the call centre. Several just ended in the call being disconnected with no message at all. All after being on hold for 10+ minutes at a time. I was considering actually going to the depot in Charlton given I couldn't get though this morning, but the opening times are not published on your website, you have to phone the local depot to find out when they are open. (which turns out to be until 12.30pm during the week and not open at all at weekeends according to a blog I found with someone elses expereinces about going there).
All in all, I found it very difficult to make a payment for the customs charges on this parcel. The lady at the depot said she would make an exception this one time and let me pay the charges a day early. Given the parcel has been in the UK for 17 days, that's not much of a saving.
Thinngs I could recommend from my experiences to improve this process would be as follows:-
1) Better maps with local train stations and directions plus opening times lisited for all local depots on the parcel force web site.
2) Better contact information and improvement in the advice in the response emails you send out
3) An overhaul of the call answering system for the Charlton depot
4) Allowing custom charges to be paid without a notification letter. I have known that custom charges have ben due on this parcel for 2 weeks after I contacted the sender of the parcel and got the international tracking number from them. I understand that security is your concern here, but if you do not alllow the delivery address to be changed in this circumstance then there is no risk of people trying to pay customs charges on someone elses parcel and then redirecting it.
:twisted:
Jason
a few months ago i had a game coming that was stated to be delivered on the friday, i waited till 5 oclock and no show so i then phoned for 25 minutes with no answer so i gave up as time was running out if i wanted to get to the depot in time which is only good thing as dont close till after 7.30 as i didnt really want to wait over the weekend till at the least monday so i got there and told them the number and stuff and they told me it was being delivered that day and out on a van which i said had not arrived so they said they would have it redelivered on the saturday which i though you had to pay for but they said they can do it, so i get home and wtf a card was left with time stating 8 pm on it, i mean i never knew they delivered that late so if i had got in touch by phone if the cunts would have answered i could have saved a trip, anyway the card said will rediliver on monday but as i arranged for saturday i didnt know what was going on, so i had someone wait in on saturday and i went to the depot again just incase it didnt come like they said and lucky i did go there as it was at the depot and had not been re scheduled for saturday, and it was pouring with rain and i got back home with my game wet and exhausted from all the travelling back and forth by train and then after all that the game was a pile of ****
but really the phone system is crap
but really the phone system is crap
craignwo4life
Sith Lord
- Joined
- Oct 20, 2006
- Messages
- 3,180
I thought you could rebook a delivery via their website?
jabbawokkie
Grand Master
craignwo4life said:
i have and by phone still waiting
i prefer to talk to someone ...then you have someone to blame :twisted:
jabbawokkie
Grand Master
jabbawokkie said:craignwo4life said:
i have and by phone still waiting
they ask for special instructions and i said leave at number 28 if no one is home so why ****ing ask if they never intend on doing it
Bollux
Grand Master
good point mate!
they never follow the instructions
they never follow the instructions
jabbawokkie
Grand Master
well after booking redeliery 2 on phone and once online looks like i am gonna hae to go to rotherham tomorrow to ****ing pick it up :twisted: :evil: :twisted: :evil:
Ron
Sith Lord
How far that away for you Jabba
Ron
Sith Lord
Is it i have only ever been down a england a few times
jabbawokkie
Grand Master
its about half hour ,but its the inconveince .plus i didnt pay Ã'£5 p+p to ****ing collect myself
and fitz it really is a **** hole :lol:
and fitz it really is a **** hole :lol:
Ron
Sith Lord
you got to travel for a half hour to pick up the parcel. my parcel force is only 2 mins away
Ron
Sith Lord
Did you go and get your parcel today Jabba
jabbawokkie
Grand Master
kerry1977 said:
yeah the box as ****ing bigger then me ,i think i should have got 2 smaller ones
