itfciain
Grand Master
- Joined
- Sep 22, 2010
- Messages
- 7,907
Here is a summary of the main changes:
We've added new terms regarding delivery options to the User Agreement to explain that we will be making eBay Click & Collect at Argos available as a delivery option on eligible listings on eBay.co.uk unless you opt out. You can find the additional terms and conditions that apply in full here.
We've also added new terms that apply to the Global Shipping Programme which will launch in September on eBay.co.uk through which we may make your domestic UK listings available to international buyers in eligible countries.
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For items that are located in the UK and that are purchased through the Global Shipping Programme, you will simply post the item to a shipping centre in the UK, where a third party global technology and shipping provider will oversee the processing, customs clearance, and international postage of the item to the buyer.
•
Buyers will pre-pay all applicable postage and import charges during checkout and will benefit from international tracking of the item from the shipping centre to delivery.
•
You can choose to opt out of the programme at either a listing, country or account level.
•
The Global Shipping Programme will be subject to additional terms and conditions. You can find more detail in the User Agreement and read the seller terms in full here.
We've made further changes regarding the eBay Money Back Guarantee policy as summarised below (please see the eBay Money Back Guarantee policy for the full details):
•
Starting from September, we're simplifying the after-sale experience for buyers and sellers. We'll start guiding buyers through a consistent flow when they have a question or problem with their purchase, regardless of who they buy from.
•
Many of our sellers have already started using eBay Managed Returns and are paying for return postage on faulty or not as described items. Starting from 15 September, we will introduce requirements that all sellers take responsibility for return postage on items which are faulty or not as described. The majority of our sellers are already providing a great returns service, but for those sellers who choose not to facilitate a return or provide/fund return postage for items that are faulty or not as described, we may refund their buyers without requiring them to return the item and in turn we will seek reimbursement from sellers.
•
We are updating and improving the language in our flows and this has also been reflected in the wording of our policy.
•
When sellers offer extended return timeframes which are longer than the standard eBay Money Back Guarantee protection window, eligibility will be extended to protect these returns when sellers don't refund buyers in accordance with their return policy.
As with earlier updates, other changes have been made to keep the User Agreement up to date with the products and services we provide.
You don't need to take any further action to accept the new eBay User Agreement. If you choose not to accept the new terms, visit this help page for further information.
Thank you for being a part of the eBay community.
Regards,
The eBay Team
We've added new terms regarding delivery options to the User Agreement to explain that we will be making eBay Click & Collect at Argos available as a delivery option on eligible listings on eBay.co.uk unless you opt out. You can find the additional terms and conditions that apply in full here.
We've also added new terms that apply to the Global Shipping Programme which will launch in September on eBay.co.uk through which we may make your domestic UK listings available to international buyers in eligible countries.
•
For items that are located in the UK and that are purchased through the Global Shipping Programme, you will simply post the item to a shipping centre in the UK, where a third party global technology and shipping provider will oversee the processing, customs clearance, and international postage of the item to the buyer.
•
Buyers will pre-pay all applicable postage and import charges during checkout and will benefit from international tracking of the item from the shipping centre to delivery.
•
You can choose to opt out of the programme at either a listing, country or account level.
•
The Global Shipping Programme will be subject to additional terms and conditions. You can find more detail in the User Agreement and read the seller terms in full here.
We've made further changes regarding the eBay Money Back Guarantee policy as summarised below (please see the eBay Money Back Guarantee policy for the full details):
•
Starting from September, we're simplifying the after-sale experience for buyers and sellers. We'll start guiding buyers through a consistent flow when they have a question or problem with their purchase, regardless of who they buy from.
•
Many of our sellers have already started using eBay Managed Returns and are paying for return postage on faulty or not as described items. Starting from 15 September, we will introduce requirements that all sellers take responsibility for return postage on items which are faulty or not as described. The majority of our sellers are already providing a great returns service, but for those sellers who choose not to facilitate a return or provide/fund return postage for items that are faulty or not as described, we may refund their buyers without requiring them to return the item and in turn we will seek reimbursement from sellers.
•
We are updating and improving the language in our flows and this has also been reflected in the wording of our policy.
•
When sellers offer extended return timeframes which are longer than the standard eBay Money Back Guarantee protection window, eligibility will be extended to protect these returns when sellers don't refund buyers in accordance with their return policy.
As with earlier updates, other changes have been made to keep the User Agreement up to date with the products and services we provide.
You don't need to take any further action to accept the new eBay User Agreement. If you choose not to accept the new terms, visit this help page for further information.
Thank you for being a part of the eBay community.
Regards,
The eBay Team
