Mini99 said:
Did you pay via your credit card?
If so is it worth giving them a phone and explaining the situation?
Sorry I didn't realise others had posted on this.
I don't think I would have had a charge back with the bank due to the auction house sale conditions.
And if I remember rightly ,they don't take CC only debit, due to fees.
If auction houses want to sell over the internet, the regulations should be changed to include distance of sales, like on Ebay.
But as advised by salesroom- always ask for more clearer pictures.
Although if it goes wrong don't expect too much help as they are not interested . They get too much commission.
Bristol did eventually offer to re auction the items with no charge, via Evan McPherson who is one of the directors, but I certainly would have been out of pocket on the one which has a bloody big crack to the bubble, and to be honest I don't ever want to deal with them ever again.
And I don't think I'm the only one, from some of the comments on here.
Paul
But Rich200 I would certainly try and claim off postal insurance, as I have a bad feeling that my crack :lol: would have been blamed on the post.
If items are not covered for the cost that is Bristol's problem .As they should have told you that cheap postage would be under insured.
And if you bought via salesroom complain to them, just incase anything is logged.