Send eBay **** fully tracked always :(

[threaders20]

Bit of a bummer this, but sent out an ev-9d9 Monday I thing, just standard parcel. The buyer was hassling me a fair bit on when this was going to turn up. It cost me £3.60 to send and I think I only charged £2 but £3.60 seemed a bit steep so I didn't want to charge extra.
They said it hasn't turned up today an filed a case with eBay, so my PayPal is overdrawn by £50 which is what I charged for the figure as one of his arms is repro.
I gave eBay both barrels on this but they couldn't give a rats furry gonad so I have to claim my money back with Royal Mail. So il let you know how I Get on.
I don't know about you lot but £3.60 for a starwars figure seems a bit steep any way so I feel that I'm pushing it asking for more. What do you guys do?
I have been told I can claim and as it was uninsured the max payout is around £40, so if that's the case I can live with it, so long as I don't have to wait too long
I say an eBay boycott should be in order but knowing me that's when all the good stuff wil get listed I did give em hell though

 

[Bunglebubs]

This is sadly very common on Ebay, so many low lifes out to con sellers for what they can. This is why I always send EVERYTHING by recorded delivery then there is no doubt. Compensation claim through RM will take a while and I wish you well with it.

 

[lejackal]

This is the second one tonight unfortunately. I think you may struggle to get the money back though as without being signed for the insurance value is only £20. Signed for gets that increased to £50 and then anything over that requires special delivery.

Good luck with it though.

 

[itfciain]

The annoying thing is that if it doesn't fit through the slot then it will be a small package - so you have to charge accordingly - if the buyer doesn't want to pay then they won't but you have to do it - otherwise exactly this happens

I would publish the buyers eBay ID as we could all do with knowing who these people are - yes it could have gotten lost but there is no way you can track those taking the piss (and it is very likely)

 

[SublevelStudios]

Surely if you had proof of postage then ebay wouldn't blame you for the loss and expect you to fork out for RM's mistake?

I send everything 1st class recorded - I make sure that's clear in the listing from the start and if they don't want to pay it then tell them to 'move along, move along...'

So many thieves out there, an extra couple of quid buys you some piece of mind and less hassle.

 

[kingshearer]

Sorry to hear about this rotten luck mate.
I sell records on ebay and there's no magic formula for selling sooner or later someone will bite your ar5e.
To minimise problems I send everything recorded delivery if under £40 using Royal Mail or a cheaper courier typically Hermes where I track, trace and insure anything over £40. You can't really pick and choose your buyers so after the hammer falls you just have to go on faith. I find it quite nerve racking waiting for the buyer to get back to me hopefully with positive feedback. Sometimes you wait weeks for feedback which is so frustrating.
Does the buyer have 100% feedback and plenty of activity?
I do find it worrying that they're bugging you about the figure almost as if they're building up a convincing claim that they haven't got it when they have!
I hope things work out for you mate.

 

[threaders20]

You won't believe it the sellers feedback is 3352 100% positive so many gues he's not lying likely.
I just wished he waited till I went to the post office to sort it out cause having a £50 block on your pay pals a pain.
I did tell eBay I had proof of postage and was willing to send straight to the person I was dealing with, but their response was "proof of postage is NOT proof of delivery. I gave them hell fellas told them about my 829 100% feedback but they weren't interested. I just pointed out to them that more and more people are doing their selling and buying on forums such as theses and Facebook to.
And it's all due to their high fees and things like this. I mean I have had to make a claim twice it is a good service but would it be fairer to let the buyer have the proof of purchase and let them chase it up? But maybe your right Just send it tracked, but what if that goes missing ?

 

[Lindo]

I cannot believe that you sent out a £50 figure unrecorded in the first place mate, there are too many arseholes out there to take the risk. That being said a lot of people would be ready to hang the poor bastard that bought it!! whats to say he hasn't received it and RM have lost it cause that **** does happen.
P.S proof of postage don't mean **** to ebay unless it is recorded

 

[kingshearer]

Sounds like a perfect buyer although you can't leave -ve feedback so have a look at his feedback comments and see if there's any negative comments alongside his positives ( the only way to slag off a buyer publicly I guess).
If all looks okay then then it's probably been put through the wrong letterbox, address label has come off, dropped by the postie or stolen by someone in RM. Was it in a box or jiffy bag?
You'll just have to take the hit and start sending with insured track and trace and with a bit luck the buyer will get back to you to say it turned up.

 

[indianawars]

Ebay doesn't allow enough time for RM to deliver items!.. I've had an item held up for a could of weeks before I received it and that was a UK mainlands sale. Ebay needs to stop this silly expectation of a delivery date...

 

[jedisearcher]

Common senses I know, but without the tracking you're giving even semi-honest buyers the chance to shaft you. I tend to take a hit on the postage, I charge what the going rate is from other sellers, but then pay for the tracked service. I'd rather lose out a couple of quid here or there, rather than a big chunk of cash now when some tosser tries to pull a fast one.

Hope you get your money back.

 

[kingshearer]

Ebay doesn't allow enough time for RM to deliver items!.. I've had an item held up for a could of weeks before I received it and that was a UK mainlands sale. Ebay needs to stop this silly expectation of a delivery date…

Very true, ebay also try and dictate how much you charge for postage even though you need packing costs too.
Plus they take a 10% cut of the postage costs. I know it doesn't sound much but it amounts to millions of pounds in a year for them.

 

[threaders20]

I remember in 2002 when eBay had just started. I bought an r5d4 and a solid dome r2 for £18. He sent me his address, I sent a check, no one paid any fees and PayPal wasn't up then and everyone was happy
Bring back the loot

 

[Lindo]

Ebay charge 10% but hey its a business so it is there to take money. Vectis charge buyers and sellers pretty much 30% each but you never hear anyone complain about that, and yes I understand that an auction house does more for their money but does that justify charging 20% more than ebay!

 

[skywalker]

I always send recorded or special if valuable, I work for Royal Mail and form what I know for an uninsured claim they will refund you around £14, signed for £30, and special up to £5000.. I think you may struggle to get back anything to be honest.

I know what you mean about charging £3.60 for a single figure but unfortunately that is the cost and if the buyer wants the figure then they will be prepared to pay in my experience.

I usually charge £2.50 for a loose standard figure, I send recorded and cover the reminder of the cost myself just to keep it from putting off potential buyers with high postage charges 9/10 the figure sells for more than anticipated so I am covered that way.

Hopefully it will turn up and you will not be out of pocket.

Dean.

 

[Leemcl]

I think the problem is that the "give & take" necessary between buyer & seller is not underpinned by a realistic policy by eBay.

The window for delivery is too short, so the buyer is at a disadvantage as they need a third party to deliver on their behalf. The fair thing would be for eBay to upload the carriers delivery window policy to the system so that if you selected Royal Mail 1st class, you would get an "expected" delivery window & a clear indication of when something would be considered "lost". I think Royal Mail say 21 business days for non delivery claims. Therefore there should be no PayPal / eBay could support a claw back earlier than this given date.

However, ebay don't do that & the buyer can have the expectation that things Will arrive quicker than realistically possible when there is human error at work & the seller gets screwed and has no support & eBay get paid, but they could and should do more. But then EBay are nothing but a hosting site really. There is zero real customer service involved.

Good luck with the claim none the less.

 

[Robstyley]

I always send everything 2nd class recorded, it's £3.90 and I've never lost a parcel. If it's high value send it signed and tracked which is a bit more. If people don't want to pay the postage they can poke it. They either don't care about it arriving safely and both you and them being covered or they are out to scam you and say it hasn't arrived. I think you've learnt a lesson here mate, just suck it up and move on. The nature of buying online and collecting means we have to pay postage, no way round it unfortunately.

 

[palitoyjunky]

I know it has been said pal but just so u never make that fatal 'school boy' error again, never ever send unrecorded again :!:
There r classless scumbags out there waiting to steal from honest sellers in just this sort of way :!: :!:
It once happened to me when I posted to Hungary. I sent an item using Airsure which didn't offer a signature on delivery and the guy out there put in a claim with eBay and because their policy states signed for, I lost the case! However I claimed in full from Royal Mail but had to wait a month for a cheque :!: Needless to say I will never post to Hungary again signed for or not :evil:

 

[Section 8]

Surely if you had proof of postage then ebay wouldn't blame you for the loss and expect you to fork out for RM's mistake?

I send everything 1st class recorded - I make sure that's clear in the listing from the start and if they don't want to pay it then tell them to 'move along, move along...'

So many thieves out there, an extra couple of quid buys you some piece of mind and less hassle.

Proof of postage for Ebay is not enough as they need proof of delivery. They always side with buyer which pisses me off, as without us there would be no ebay. Not that i do every time, but all Ebay stuff needs to be signed for or use Hermes tracked which often shows a delivery record.

 

[x-pack]

I remember in 2002 when eBay had just started. I bought an r5d4 and a solid dome r2 for £18. He sent me his address, I sent a check, no one paid any fees and PayPal wasn't up then and everyone was happy
Bring back the loot

Blast from the past!


It's a funny thing when you start getting wistful memories about how the internet used to be 'back in the day'. But I too remember eBay in these early days. Payment by cheque!