Changes to the ebay Money Back Guarantee Claim Time

[PGowdy]

Basically saying they're reducing the time you have to put in a claim from 45 days down to 30. Just one more baby step in the wrong direction from ebay and paypal.


• We've made further changes regarding the eBay Money Back Guarantee as summarised below (please see the eBay Money Back Guarantee policy for the full details):

• The timeline for opening an eBay Money Back Guarantee case will change from 45 days from payment date to no later than 30 days after actual (or latest estimated) delivery date. This timeline change will give all buyers, domestic and international, the same amount of time after actually receiving or expecting to receive their item, to get protection for their purchase with the eBay Money Back Guarantee.

• The timeline for buyers and sellers to appeal an eBay Money Back Guarantee case from the day it is closed will change from 45 days, to 30 days.


This is basically another way for ebay to save themselves a little more money (why else would they do it??)
I acutely wrote to paypal recently explaining the unfairness of this rule stating that its existence can only seek to screw the buyer. Why is it so short? Why not make it longer? Answer: to save them money.
Point and case: I bought a external hard drive form ebay last year. It arrived and all was well. But just 4.5 weeks after i started using it it stopped working. Just packed up. What could i do about it? **** all. And ebay and paypal coin t on this. Think about it, all the expensive things one buys tend to go wrong after a little use- computers, TVs, game systems and so on. So it's works out way better for ebay and paypal if people can't claim after 3 or 4 weeks even tho this is no reasonable amount of time to put something like that through its paces and find out if there is something wrong with it.

 

[plantman]

i think it should apply only for second hand and non-business seller purchases, the good thing is if you purchase anything via your credit card you can follow it up with them, you have the same rights as normal as long as its not an auction, a BIN is like getting it from a shop so you can claim.

 

[PGowdy]

i think it should apply only for second hand and non-business seller purchases, the good thing is if you purchase anything via your credit card you can follow it up with them, you have the same rights as normal as long as its not an auction, a BIN is like getting it from a shop so you can claim.

Yeah that's really what i'm referring to. New electronic (mainly) items. Often can go wrong after 4, 5, 6 weeks. I think the term should be longer for these kind of items. It's not right and it puts the buyer at risk and protects the seller and ebay and paypal.

 

[plantman]

just make sure you only buy using your credit card, that way you are covered even if the seller refuses or is no longer on ebay ect

 

[jay4]

from a seller point of view in regards to the reducing from 45 days down to 30 days to make a claim against a seller i was more than happy with that move as theres far too many people abused it long after should have been allowed and for no good reason ,a few times over the years i had people starting a dispute falsely against me out of the blue no mails etc after say 30 or 40 days simply as they wanted their money back or they decided they no longer wanted the toy or shoes etc bought and your over a barrell some times to the tune of hundreds so not much fun. and it was always at the back of my mind if i got a tricky buyer they had all that time to change mind
me personally i think it should be 28 days max for returns after purchase thats fair, more in the case of overseas deliverys ,
electrical items aside thats different more time is required for insurance