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Vintage Star Wars Collecting
Vintage Collecting Chat
Am i being too picky??
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<blockquote data-quote="Jukesy" data-source="post: 20709" data-attributes="member: 53"><p>Well looks like Jabba's not needed this time around to sort them out <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite3" alt=":(" title="Frown :(" loading="lazy" data-shortname=":(" /> </p><p></p><p>Received two emails, firstly:</p><p></p><p>'Dear Kristopher,</p><p> </p><p>I have been updated on your current situation and I apologize for the confusion and dissatisfaction. I understand that there was bubble lifting on the AFA item you ordered and you would like a $100 refund. I will agree to the $100 refund. It was never and is never our intent to mislead customers regarding any items on our website and on eBay. If you ever have any questions or would like close up photos of items we can definately make those accomodations. Once again I apolgoize for all of this, please let me know if you have any questions. </p><p></p><p>Sincerely,</p><p>Joshua</p><p>Customer Service Manager'</p><p></p><p>and secondly from Brian himself:</p><p></p><p>'Kristopher,</p><p></p><p>Thank you for the purchase and email. Josh and I spoke earlier, and he has emailed to accept your $100 refund offer.</p><p> </p><p>I was out at C4 in LA until today, and was unable to check email until now. Josh did not have access to the pictures that you sent, so he did not know that this "note" was on the figure's description.</p><p> </p><p>I will speak with our ebay sales manager about ensuring that these "notes" always appear in the ebay auctions. This one was obviously overlooked.</p><p> </p><p>One thing, this is the condition the Death Star Droid was in at AFA, so we believe that if it was re-graded it would grade the same. AFA does not seem to grade down that much for bubbles lifting (at least not below 80). We notate it on our website because some customers (such as yourself) are quite concerned about bubbles lifting.</p><p></p><p>We sincerely apologize for the problem that this has caused you. Let us know if there is anything else that I can assist you with.</p><p></p><p>Brian Semling</p><p>Owner'</p><p></p><p><strong>So do i accept???????</strong></p></blockquote><p></p>
[QUOTE="Jukesy, post: 20709, member: 53"] Well looks like Jabba's not needed this time around to sort them out :( Received two emails, firstly: 'Dear Kristopher, I have been updated on your current situation and I apologize for the confusion and dissatisfaction. I understand that there was bubble lifting on the AFA item you ordered and you would like a $100 refund. I will agree to the $100 refund. It was never and is never our intent to mislead customers regarding any items on our website and on eBay. If you ever have any questions or would like close up photos of items we can definately make those accomodations. Once again I apolgoize for all of this, please let me know if you have any questions. Sincerely, Joshua Customer Service Manager' and secondly from Brian himself: 'Kristopher, Thank you for the purchase and email. Josh and I spoke earlier, and he has emailed to accept your $100 refund offer. I was out at C4 in LA until today, and was unable to check email until now. Josh did not have access to the pictures that you sent, so he did not know that this "note" was on the figure's description. I will speak with our ebay sales manager about ensuring that these "notes" always appear in the ebay auctions. This one was obviously overlooked. One thing, this is the condition the Death Star Droid was in at AFA, so we believe that if it was re-graded it would grade the same. AFA does not seem to grade down that much for bubbles lifting (at least not below 80). We notate it on our website because some customers (such as yourself) are quite concerned about bubbles lifting. We sincerely apologize for the problem that this has caused you. Let us know if there is anything else that I can assist you with. Brian Semling Owner' [b]So do i accept???????[/b] [/QUOTE]
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Vintage Star Wars Collecting
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Am i being too picky??
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